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Complaint Policy

At Panstromasew, we are dedicated to ensuring a positive shopping experience for all our customers. If something doesn't meet your expectations, we’re here to help resolve any issues as quickly and efficiently as possible.

How to Make a Complaint

If you are unhappy with any aspect of your order or our service, please let us know by following these steps:

  1. Contact Us:

    • Phone: Call us at +357 22 484909.
    • Email: Send us a detailed description of your issue at info@panstromasew.com.

  2. Information to Include:
    When reaching out, please provide the following details:

    • Your full name
    • Order number
    • A brief description of the issue
    • Any relevant photos (if applicable)

  3. Response Time:
    We aim to acknowledge all complaints within 2 business days and provide a resolution within 5-7 business days.

Resolution Process

We take every complaint seriously and will:

  • Investigate the issue thoroughly.
  • Offer a solution, which may include a replacement, refund, or other forms of compensation, depending on the situation.
  • Keep you informed throughout the process.

Your Feedback Matters

Your feedback helps us improve our products and services. If you have any suggestions or comments, we’d love to hear from you.

Thank you for choosing Panstromasew. We appreciate your business and are committed to making things right.


Liabilities

At Panstromasew, we strive to provide high-quality products and services. However, by using our website and purchasing our products, you agree to the following terms:

  1. Product Quality and Safety:

    • We are committed to ensuring that all our products are safe, as described, and fit for their intended purpose. If you receive a product that is damaged or defective, please contact us immediately at +357 22 484909 or support@panstromasew.com.

  2. Returns and Consumer Rights:

    • As per Cyprus and EU consumer protection laws, you have the right to cancel your order within 14 days of receiving it, except for custom-made products which are non-returnable. Please see our Returns Policy for more details.

  3. Limitation of Liability:

    • To the fullest extent permitted by law, Panstromasew shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
    • We are not responsible for any delays in shipping or interruptions in website availability beyond our control.
    • Nothing in these terms limits our liability for fraud, death, or personal injury resulting from our negligence.

  4. Data Protection:

    • We respect your privacy and are committed to protecting your personal data. For more information on how we collect, use, and store your information, please refer to our Privacy Policy.

  5. Intellectual Property:

    • All content on this website, including images, text, and logos, is the property of Panstromasew and may not be used without our permission.

If you have any questions regarding these terms, please contact us.